Privacy and cookies

Who we are

RedMark (“we”, “us”) makes AI-powered drawing QA software for MEP engineering firms. We are based in Austin, Texas, and we decide how the personal data described on this page is used. For anything privacy-related, including the requests listed under “Your rights” below, email sales@redmark.ai.

What we collect, and why

When you fill in a form

Our demo request and free drawing audit forms collect your name, work email, firm, role, firm size, project type and any notes you add. The audit form also lets you upload drawing files. We use this to reply to you, book a demo, run your audit and follow up about RedMark. Our legal basis is our legitimate interest in responding to business enquiries, and taking steps you ask for before a contract. Drawings you upload are used to produce your audit report, and you can ask us to delete them at any time.

When you visit this website

Our host, Netlify, keeps standard server logs (such as IP address, browser and pages requested) to run and secure the site. We also use a visitor identification tool from Apollo, which helps us recognise which company a visit comes from. We use it at company level and we do not use it to identify individual visitors. Our legal basis is our legitimate interest in understanding which firms are interested in RedMark.

People we contact for business reasons

We contact people at engineering and design firms about RedMark by email, phone and LinkedIn. We find business contact details (name, job title, employer, work email and phone number) from business data providers and professional sources such as Apollo, Clay and LinkedIn, and we keep notes in our CRM, HubSpot. Our legal basis is our legitimate interest in business-to-business marketing. If you would rather we did not contact you, reply “stop” to any message or email sales@redmark.ai. We will stop and keep your details on a suppression list so you are not contacted again.

Who we share it with

We use service providers who process data on our behalf. We do not sell personal data.

• Netlify hosts this website and receives form submissions.
• HubSpot is our CRM and receives your form details. We use HubSpot’s EU data centre.
• Calendly provides the booking calendar shown after you request a demo.
• Google Fonts delivers the typefaces on this site, so your IP address is sent to Google when a page loads.
• Apollo provides website visitor identification and business contact data.

Cookies and similar technologies

• Essential: when you submit a demo request, a short-lived item is saved in your browser’s session storage so the confirmation page can show the booking calendar. It is removed when you close the tab.
• Booking calendar: after a demo request, Calendly loads its scheduler and may set its own cookies. See Calendly’s privacy policy for details.
• Visitor identification: Apollo’s tracker loads on every page. It may use cookies or similar identifiers to recognise repeat visits and match them to a company.
• HubSpot: if a HubSpot cookie (hubspotutk) is already in your browser, we pass it along with your form submission so it can be matched to your record. We do not place HubSpot’s tracking script on this site.

You can block or delete cookies in your browser settings, or use a content blocker to stop the visitor tracker from running. To opt out of Apollo’s data collection, email privacy@apollo.io.

Where your data is processed

We are based in the United States and our providers operate in the United States and the EU. Where personal data moves out of the UK or EU, we rely on the safeguards our providers offer, such as the UK-US data bridge or standard contractual clauses.

How long we keep it

We keep enquiry and customer records while the relationship or opportunity is active and for a reasonable period afterwards. Prospecting records are kept until you ask us to stop or we have had no engagement for a long time. If you ask, we will delete your details or, where we need to remember not to contact you, keep only the minimum needed to do that.

Your rights

You can ask us to give you a copy of your personal data, correct it, delete it, restrict how we use it, or move it to another provider. You can object to how we use it at any time, and we will always honour an objection to direct marketing. Email sales@redmark.ai and we will respond within one month. If you live in a US state with a privacy law, you can use the same address.

If you are not happy with how we have handled your data, you can complain to your data protection authority. In the UK that is the Information Commissioner’s Office.

Changes to this page

If we change how we use personal data we will update this page and the date at the top.